Frequently Asked Questions
Note: All jumpers under the age of 18 must have a waiver signed by their parent or legal guardian. Click HERE to complete online. If a jumper is over 18, they must present their photo I.D with date of birth.
What are your operating hours?
Click HERE for our hours.
How do we get to your location?
Directions are HERE.
How much is it to jump? Do you offer any specials?
Only patrons who jump pay for jump time. Simply watching is free. Enjoy our free WiFi while you wait. Daily prices are HERE along with our weekly specials.
How old do you have to be to jump at Shockwave Trampoline Parks?
Children must be old enough to walk on their own. A restricted use of attractions may apply for younger jumpers during busier times.
Do we need to make reservations in advance to jump?
We suggest that you book online, in advance, especially on weekends, holidays and during school breaks. Reservations can only be made online. Groups and birthday party reservations are taken over the phone, but require a $100 deposit.
You’re welcome to simply walk in to jump! Just remember, first come first served, so during peak hours, you may have to wait.
What is a group?
A group is 15 or more jumpers. A $100 non-refundable deposit is required. The group jump rate is $13 per hour per person. In order to get your money’s worth, be sure you have at least 10 jumpers for one hour. All group balances must be made together, in one payment.
Are there any group discounts?
Group discounts are available to non-profit organizations such as the Boy Scouts, Schools, Churches, etc. A non-profit tax id number is required at the time of check-in for your event.
The discounted, non-profit group rate is $8 per hour per person Monday-Thursday excluding holidays and other special days.
A $100 deposit is required at booking.
We also offer awesome “Bouncing for Bucks” packages for FUNdraisers! Take a look HERE.
What is included in your birthday party packages?
Birthday party details are located HERE or call us for information.
Does our group or party get the facility entirely to ourselves?
No. Our facility is always open to the public. If you’re looking for something more exclusive,Â we offer a Private Court. When available, the Private Court’s rental rate is $150 for up to 24 jumpers for the 1st hour. Your group will have access to only our Private Court, you can add access to our other courts for just $13 per person.
Is Dodgeball private?
No. Everyone who wants to play forms a line and our court monitor divides the teams. If you want to have a private game or tournament, we do have a private court for rent. (See above.)
Is the entire facility available for rent?
You bet! Microsoft, Google and Southwest Air are just a few of the companies who’ve rented our entire facility for events. For more information, please call for details.
Can I bring in food or drink?
No. We do make exceptions for special diets or circumstance. Additional fees will apply. Please phone for details.
If my child has been to Shockwave Trampoline Parks before, does he/she need another waiver?
If you’ve completed their waiver online for a previous jump session, they’re in our system, but only for that location. If you’re planning to jump at a different Shockwave Trampoline Parks location, you’ll need another waiver specific to that location. If you’re unsure, it’s best to complete another waiver online, in advance. Better safe than sorry.
What should I wear to jump?
Shoes, socks or barefeet are not allowed on our courts. If you have a pair of our re-usable Shockwave Trampoline Parks Jump Socks, bring them. If not you may purchase a pair of washable, re-usable grippy Shockwave Trampoline Parks Jump Socks for $3 at the front desk.
If you have additional questions, please give us a call.